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Before you write

A good number of questions are already answered. The frequently asked questions cover making, styling, printing and scanning, and the guides go further into why a code fails, how big to print one, and which barcode format belongs on which label.

What to include in a bug report

None of this is required, and each line you can answer removes a round trip:

• The address of the page you were on.
• What you did, what you expected, and what happened instead.
• Which browser and device you were using.
• For a code that will not scan: what you encoded, which format, the size you printed it at, and what you tried to scan it with.
• A screenshot, or the file you downloaded, if you still have it.

Where particular things go

• Something is broken. The form below, with as much of the above as you have.
• Commercial use and licensing. Codes you generate here are yours to use commercially; the details are in the terms of service. Write to us if your situation is not covered there.
• A question about a subscription. Write from the email address on the account so we can find it. Plans and what each one includes are on the pricing page.
• Deleting your account. Ask us, from the email address on the account. What deletion removes, and what is kept for legal reasons, is set out in the privacy policy.
• Anything about the Android app. Tell us the handset and the Android version, since app problems are far more often device-specific than website ones.